How to Order

Placing an order on MARNYS Pakistan is fairly simple and pretty self-explanatory, however, below are the detailed steps on how you can place an order online.

  1. Click on the product and go to the detail page of the product that you want to order.
  2. Click on Add To Cart button on the product detail page
    • Click on Keep Shopping if you want to add more product to your order by following the above steps
  3. Click on Proceed To Checkout.
  4. Add your personal details including your address for delivery of your order.
  5. Click on Continue To Payment.
  6. Select Payment Option (Cash On Delivery  |  Credit Card/Debit Card)
  7. Click on Place Order

Working Time

Our delivery network is operating 24 hours a day 7 days a week to serve our customers and their health.


Payment Options

Credit / Debit Card:
At checkout select Credit Card/Debit Card as payment option, you will be redirected to our online payment gateway website for transaction.

Cash on Delivery (COD)
Payment is to be made at the time of delivery. (Cash on delivery is live for Karachi & Lahore only.)


Free Shipping

Enjoy Free Shipping across Pakistan on all orders.


  • Shipping is available across Pakistan.
  • Please allow 3-5 working days for delivery (may change during special events or situations in the country).
  • For Cash on Delivery Orders, payment will be collected at the time of delivery.


Exchange / Return Policy


We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify MARNYS Pakistan Customer Support at / +92-323-2398361 /+92-21-34520035-37 (Ext 114) immediately or within 5 days of receiving the products, to ensure prompt resolution. Please note that MARNYS Pakistan will not accept liability for such delivery issues if you fail to notify us after 5 days of receipt.

  • Products in original & un-tampered condition can be exchanged or returned within 5 days from the date of receipt.
  • This policy does not apply to products purchased on “Special Offer”.
  • Opened items will not be exchanged or returned.
  • Original receipt will be required for the returned item(s).
  • In case of return via courier, customer will bear the return courier charges. No charges applicable on return at SMS Health Care Essentials designated offices.

Return / Exchange Process

  • Immediately inform us about the product you want to return or exchange within 5 days of receiving the product by writing to us at with your order number in the subject line.
  • Courier the product(s) at our Karachi office only at 13-B, Block 6, PECHS, Shahrah-e-Faisal, Karachi, Pakistan
  • Physically ship the product(s) to our designated offices in Karachi, Lahore or Rawalpindi. Contact Details are given below:
  • Karachi Office: 13-B, Block 6, PECHS, Shahrah-e-Faisal, Karachi – Pakistan
    • T : +92-21-34520035-37 (Ext 114)
    • M: +92-323-2398361
  • Lahore Office: 175, Shadman Colony # 1, Lahore – Pakistan
    • T : +92-42-37423711
    • M: +92-331-4851352
  • Rawalpindi Office: Plot No. 551, Service Road West, Gulzare Quaid Rawalpindi – Pakistan
    • T : +92-51-5707780
  • Peshawar Office: 7-A, Gul Plaza, Charsadda Road,  Peshawar – Pakistan
    • T : +92-91-2245301
  •  Make sure to include the invoice in the return parcel.
  • We will process your return within 3-4 working days of receiving your return order.

Return Payment

  • In case the product is shipped back to our Karachi office via courier, the payment will be transferred to your online bank account (that you will have to provide us by emailing at or writing message at +92-323-2398361 )
  • In case your return the product by hand at our designated offices, the payment can be returned by cash.

In case of any issues/concerns, please write to with your order number in the subject line.


Cancellation Policy

If you return or cancel your order before payment there are no charges. After your order has been released for processing, then there is a 15% restocking fee.

Pricing Policy

MARNYS Pakistan reserves the right to modify the prices of its products at any point in time. In that case, the new prices will be applied to new orders. Prices on the website are subject to change, without any prior notice.

Important Note

Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. If you have or suspect that you have a medical problem, promptly contact your health care provider.